Cancellation & No Show Policy

Tuesday, April 08, 2014

Being a busy “by appointment” business, we appreciate a courtesy call with at least 24 hours notice of you not being able to make your appointment.


This allows us to offer the spot to other clients waiting for a groom for their pet and keep on top of staffing requirements for each day.


If we do not receive notification, there is a fee to cover each pet that was booked in for the spot. This fee will be required to be paid before your next appointment. Saturdays are in high demand and generally have more staff to cover the workload.  A no show or late cancellation has a higher fee for Saturdays.


For regular occurrences, we would require pre payment for any future appointments.


We know life can be busy and unexpected things can arise, so please let us know as soon as possible if you are not able to make your scheduled appointment with us.


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